refund, return and shipping policy
**Refund Policy:**
At Virosa Noir, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
**Returns:**
– You have 30 days to return an item from the date you received it.
– To be eligible for a return, your item must be unused and in the same condition that you received it.
– You need to provide the receipt or proof of purchase.
**Refunds:**
– Once we receive your item, we will inspect it and notify you that we have received your returned item.
– We will immediately notify you on the status of your refund after inspecting the item.
– If your return is approved, we will initiate a refund to your original method of payment.
– You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
**Damages:**
– Virosa Noir is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Feel free to customize the details based on your specific business practices and requirements.
Shipping Policy
VIROSA NOIR changes a flat rate of $20 for standard shipping across Australia.
VIROSA NOIR offers complimentary shipping on orders within Australian over $500
VIROSA NOIR is committed to processing and dispatching your order within 4 business days from order acceptance. Once processed, we’ll promptly notify you via email your orders tracking details.
Please anticipate delivery within 5-7 business days for metropolitan areas and up to 10 business days for remote regions. Keep in mind that these standard shipping times serve as a general guideline, subject to your postcode and Australian Post regulations.
For orders placed on weekends or public holidays, the earliest dispatch will occur on the subsequent business day.
**EXPRESS SHIPPING WITHIN AUSTRALIA**
VIROSA NOIR can arrange express shipping for your purchase for an extra charge. Please email us at [email protected]
Orders with express shipping option will be processed within 2 working days of receiving your order. All orders will be shipped with Australian Express Post which generally takes 2-3 working days for delivery depending on your post code.
**INTERNATIONAL SHIPPING**
VIROSA NOIR offers complimentary shipping on orders over $1000AUD
We deliver to Europe, United Arab Emirates, US and Canada for a flat rate of $80AUD
For alternate International Shipping locations, please contact us at [email protected] where we can discuss the varying shipping rates and times, depending on your location.
**Customs, Duties, and Taxes:**
– Virosa Noir is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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